Refund Policy

SecurPix provides digital lifetime licenses. Because access and license activation may be delivered immediately after purchase, refund requests are reviewed carefully and on a case-by-case basis.

Our goal is to be fair, transparent, and responsive. If there is a genuine technical issue or billing concern, we want to review it promptly and work toward a reasonable resolution.

SecurPix sells digital access and software-based licensing. Once a plan has been purchased and access has been granted, refunds are not automatically guaranteed in the same way they may be for physical goods.

That said, valid refund requests may be approved where the circumstances justify a review under this policy.

We may review a refund request if you experienced a verified technical issue that prevented SecurPix from functioning substantially as described and our team could not resolve the issue within a reasonable support window.

We may also review duplicate payments, clear billing errors, or unauthorized charges that are supported by relevant documentation.

Refunds are less likely to be approved where access has already been delivered successfully and the request is based solely on a change of mind, failure to review plan details before purchase, or a request made after substantial use of the service.

Refunds may also be denied in cases involving abuse, attempted fraud, chargeback misuse, or violations of the Terms of Service.

If you believe your purchase qualifies for review, please contact us with the email used for purchase, your payment reference, the plan selected, and a clear description of the issue.

The more specific the information, the faster we can investigate and respond.

We aim to review refund-related requests as quickly as possible. If a refund is approved, it will be issued through the original payment method whenever feasible and subject to the payment provider’s processing timelines.

If a refund is not approved, we will explain the reason for the decision as clearly as possible.

To request a refund review or ask a billing question, contact us at contact@securpix.com.